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Office of Emergency Communication

The Office of Emergency Communications (OEC) is a consolidated dispatch center responsible for providing public safety communications services to our county. OEC personnel are often the first point of contact in an emergency. OEC is a 24/7 center that provides dispatch services for 12 Law Enforcement agencies, including Benton County Sheriff’s Office, 20 Fire Departments, and 3 Emergency Medical Services. In 2016, OEC received 37,533 9-1-1 calls and 193,206 administrative calls.

Freedom of Information Act Requests (FOIA) can be completed by downloading the FOIA Request Form and sending a request to the following email:

Text-to-9-1-1 is available in Benton County

Benton County now has the ability to receive text-to-9-1-1 from all major cell phone carriers. Text to 9-1-1 is a great resource for our citizens in Benton County, Arkansas. Below you will find more information and how text to 9-1-1 in an emergency situation.

Call if you can, text if you can’t.

Things to know if you need to text 9-1-1:

  • Text location information is not equal to current location technology
  • As with all text messages, 9-1-1 messages can take longer to receive, can get out of order, or may not be received
  • Text to 9-1-1 is not available if you are roaming
  • A text or data plan is required to place a text-to-9-1-1
  • Text to 9-1-1 cannot include more than one person. Do not send your emergency text to a “group”, only send to “911”
  • Do not text and drive!

How to text 9-1-1 in an emergency:

  • Enter the numbers “911” in the “To” field
  • The first text message to 9-1-1 should be brief and contain the location of the emergency and type of help needed
  • Push the “Send” button
  • Be prepared to answer questions and follow instructions from the 9-1-1 call taker
  • Text in simple words, do not use abbreviations
  • Keep messages brief and concise

Smart911 – A free service for Arkansas Residents

  • Did you know Smart911 is a free service available to keep your and your family safer?
  • Smart911 lets you create a private and secure safety profile for your family, including any information you want 9-1-1 to have during an emergency.
  • You can include details such as family members, photos, medical notes, pets, and emergency contacts.
  • When you create your profile, also “opt in” to SmartPrepare, which is also a free feature. This will provide Emergency Management with vital information during a disaster.
  • In an emergency seconds can save lives. Take a few seconds now to plan ahead at
  • Director of Emergency Communications

    Jennifer Persons


    Administration Building

    215 E. Central Ave.
    Bentonville, AR 72712

    8 a.m. to 4:30 p.m.
    Open through lunch





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